Ongoing Xero Support
Migration-related support after go-live so the finance team has somewhere to go when questions appear in the new Xero organisation.
Built around the accounting outcome, not a generic template.
We scope the work around the data, the source system and how the finance team needs Xero to work afterwards.
Support does not stop at import
Questions often appear only once the team starts using Xero. We keep the migration context available so those questions can be answered without starting from scratch.
Typical support
Support can include migration-related questions, help understanding mappings and reconciliations, first VAT return assistance and practical Xero guidance.
Clear scope
The support period and inclusions are confirmed in the project agreement so the team knows what is covered after go-live.
The detail that makes the service useful.
The exact combination depends on the project.
Migration-related email support
Included or reviewed where relevant to the agreed scope.
First VAT return assistance where included
Included or reviewed where relevant to the agreed scope.
Mapping / reconciliation questions
Included or reviewed where relevant to the agreed scope.
Training follow-up
Included or reviewed where relevant to the agreed scope.
Go-live guidance
Included or reviewed where relevant to the agreed scope.
Escalation of migration exceptions
Included or reviewed where relevant to the agreed scope.
Need help specifically after a migration?
Our post-migration support is focused on the transition period, migration queries, reconciliation and first-return questions. Ongoing support is for requirements that continue beyond that handover period.
Common questions.
How long is post-migration support?
Many projects include two months of email support, although the exact support period is confirmed in the agreement.
Do you help with the first VAT return?
Yes, first-return assistance can be included.
Can we ask about the mapping after go-live?
Yes. Migration mapping and reconciliation questions are exactly the kind of context we retain during support.
Is ongoing bookkeeping included?
Not unless separately agreed. The core support is focused on the migration and use of the new Xero organisation.
Can we add more training?
Yes. Additional training can be arranged.
Can support continue after the included period?
Yes, where an ongoing arrangement is agreed.